Nemetix

Privacy Policy

Last Updated: March 21, 2026

1. Introduction

Nemetix LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (nemetix.co) and use our services, including our AI-powered features.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Nemetix LTD, a company registered in England and Wales.

2. Data We Collect

We may collect and process the following data about you:

  • Contact Information: Name, email address, phone number, and WhatsApp details provided via our booking forms.
  • Business Details: Company name, website URL, and technical requirements shared during consultations.
  • Usage Data: Information about how you use our website, including interactions with our AI chatbot.
  • Technical Data: IP address, browser type, and operating system.

3. AI Processing & Data Usage

Important Notice on AI Interactions:

Our website features an integrated AI Chatbot powered by Large Language Models (LLMs) such as Google's Gemini Pro. When you interact with the chatbot:

  • Your inputs are processed in real-time to provide automated assistance and facilitate bookings.
  • We use a Retrieval-Augmented Generation (RAG) system, meaning the AI only has access to relevant business context and the data you explicitly provide during the session.
  • Personal data shared within the chat is stored securely in our database (Supabase) and is used solely to respond to your inquiries and manage your bookings.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual Necessity: To process your bookings and provide requested services.
  • Legitimate Interests: To improve our AI systems and website performance.
  • Consent: Where you have explicitly opted-in to receive communications from us.

5. Your Rights

You have the right to access, rectify, or erase your personal data. You also have the right to object to processing and the right to data portability. To exercise these rights, please contact us at privacy@nemetix.co.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.